At winback, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a winback player under Philippine data privacy law.
A plain-language overview of our key privacy commitments — full legal details follow below.
All personal data collected by winback is stored on encrypted servers with strict access controls. We use industry-standard security protocols to protect your information from unauthorized access, disclosure, or loss.
winback does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate and improve the winback platform and to comply with legal obligations.
As a Filipino player, you have rights under the Data Privacy Act of 2012 (Republic Act 10173), including the right to access, correct, and request deletion of your personal data held by winback.
winback collects only the personal data that is necessary to provide our services, verify your identity, process transactions, and comply with PAGCOR and anti-money laundering regulations. We do not collect data beyond what is needed.
winback uses cookies and similar technologies to improve your experience on the platform. You can manage your cookie preferences at any time through your browser settings. We explain exactly what each type of cookie does in our Cookie Policy section below.
winback will only send you promotional communications if you have opted in to receive them. You can unsubscribe from winback marketing emails at any time by clicking the unsubscribe link in any email or by updating your communication preferences in your account settings.
Important Notice: This Privacy Policy describes how winback ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal data of players and visitors ("you" or "your") who use the winback Casino platform at winback.club. By registering on or using the winback platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This policy is compliant with the Data Privacy Act of 2012 (Republic Act 10173) of the Philippines.
winback collects the following categories of personal data from players and platform visitors:
1.1 Identity and Contact Information. When you register a winback account, we collect your full legal name, date of birth, gender, nationality, residential address, email address, and Philippine mobile number. This information is required to create and manage your account and to verify your identity as required by PAGCOR regulations.
1.2 Identity Verification Documents. To comply with Know Your Customer (KYC) and anti-money laundering (AML) requirements, winback may collect copies of government-issued identification documents such as your PhilSys national ID, UMID, driver's license, or passport. We may also collect proof of address documents such as utility bills or bank statements.
1.3 Financial Information. winback collects information about your deposits, withdrawals, and transaction history on the platform. We also collect payment method details such as your GCash number, PayMaya account, or bank account details (BPI, BDO, Metrobank, UnionBank) as necessary to process transactions. winback does not store full credit or debit card numbers.
1.4 Gaming Activity Data. winback collects data about your gaming activity on the platform, including games played, wagers placed, winnings, losses, session duration, and bonus usage. This data is used to provide our services, detect problem gambling patterns, and comply with regulatory reporting requirements.
1.5 Technical and Device Data. When you access the winback platform, we automatically collect technical data including your IP address, device type, operating system, browser type and version, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimization.
1.6 Communications Data. If you contact winback support via live chat, email, or any other channel, we retain records of those communications to assist with your inquiry and to improve our customer service.
1.7 Marketing Preferences. If you opt in to receive marketing communications from winback, we record your communication preferences and track your engagement with our promotional emails and notifications.
winback collects your personal data through the following means:
winback uses your personal data for the following purposes:
winback processes your personal data on the following legal bases under the Data Privacy Act of 2012:
5.1 winback does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.
5.2 winback may share your personal data with the following categories of third parties where necessary to provide our services or comply with legal obligations:
5.3 All third parties with whom winback shares personal data are required to handle that data in accordance with applicable data privacy laws and winback's data processing requirements.
6.1 winback retains your personal data for as long as your winback account is active and for a period of five (5) years after account closure, unless a longer retention period is required by applicable Philippine law or regulation.
6.2 Financial transaction records and KYC documentation are retained for a minimum of five (5) years from the date of the transaction or the date of account closure, whichever is later, in compliance with Philippine AML regulations.
6.3 After the applicable retention period has expired, winback will securely delete or anonymize your personal data in accordance with our data retention procedures.
7.1 winback implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, strict access controls, and regular security audits.
7.2 While winback takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. winback cannot guarantee the absolute security of your data but is committed to promptly addressing any security incidents that may occur.
7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winback will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012.
8.1 Essential Cookies. winback uses essential cookies that are strictly necessary for the operation of the platform, including session management, security, and load balancing. These cookies cannot be disabled without affecting platform functionality.
8.2 Analytics Cookies. winback uses analytics cookies to understand how players use the platform, which pages are most visited, and where players encounter difficulties. This data is used in aggregate form to improve the winback user experience.
8.3 Marketing Cookies. With your consent, winback may use marketing cookies to deliver relevant promotional content and to measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time through your browser settings.
8.4 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the winback platform.
As a data subject under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights with respect to your personal data held by winback:
To exercise any of these rights, please contact winback's Data Protection Officer at [email protected]. winback will respond to your request within thirty (30) days.
The winback platform is strictly intended for adults aged 21 years and older. winback does not knowingly collect personal data from individuals under the age of 21. If winback becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be closed. If you believe that winback may have inadvertently collected data from a minor, please contact us immediately at [email protected].
winback's primary data processing operations are conducted within the Philippines. Where it is necessary to transfer your personal data to service providers located outside the Philippines — for example, to cloud hosting providers or international payment processors — winback ensures that such transfers are conducted in compliance with the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data.
winback reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When material changes are made, winback will notify registered players via email or a prominent notice on the platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of the winback platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or winback's data processing practices, please contact our Data Protection Officer:
winback is committed to resolving all data privacy inquiries promptly and in accordance with the Data Privacy Act of 2012. If you are not satisfied with winback's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
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